Bringing enterprise rigour to a much-loved agency

The Challenge

ustwo is a highly regarded digital agency based in London, New York, Malmo and Sydney. The company behind the award-winning hit video game, Monument Valley, ustwo creates leading digital experiences for clients such as Google, Facebook, Lego, Qantas, Ford, Nectar and Sky. When ustwo approached us, the company was experiencing rapid growth. Its internal systems had been designed for 20 staff but after reaching over 300 employees spanning across four different territories and currencies, the company's homegrown solution was no longer fit for purpose.

The Solution

We delivered:

  • Consulting services to the board and senior staff to assist in the transition of ustwo's internal systems.
  • An enterprise-grade solution that would support the growth of the business, as well as help them run the project from a technical perspective.
  • A stronger collaboration with ustwo's internal team. This enabled us to map out existing processes across each of the company's international divisions and devise a more consistent solution.

The Outcome

The results were two-fold.

First, we mapped out the company's processes which included:

  • Timesheeting
  • Finance
  • Human resources
  • Purchasing
  • Operations
  • Profitability tracking

Using this knowledge, we identified potential ERP (Enterprise Resource Planning) and HCM (Human Capital Management) systems for further review. Working with this shortlist, we helped ustwo select the right solution from a number of different candidate vendors. We presented our recommendations to the board.

The solution that we selected was based on the popular Salesforce CRM platform. Thereafter, we worked closely with the chosen partners and ustwo's internal teams to help with both the change management process and the transition of data and services between the old and new systems.

Another key element of the project was to maintain access to some existing systems valued by the client. We built connections that bridged the previous system's essential features with new systems running within Salesforce.

To finish the project, we supported ustwo's key departments with training to ensure all employees fully understood how to transition to the new system.


"Arishi have been an essential and valued partner in helping us to navigate and deliver on the technology needed to bring a huge transformation to ustwo. They have been with us every step of the way, working closely with our internal teams with a  real hands-on approach to getting the job done."

John 'Sinx' Sinclair, Co-founder, ustwo.